Effective Date: 07 August 2025
Last Updated: 07 August 2025
Busy Bee Cleaning (“we”, “us”, “our”) is committed to protecting your personal data and ensuring transparency in how we collect, use, and protect your information. This Privacy Policy explains how we handle your data when you use our website or services, in compliance with the General Data Protection Regulation (GDPR) and applicable Irish data protection laws.
1. What Information We Collect
We may collect the following types of information:
- Contact Details: Your name, email address, phone number, and postal address.
- Booking Information: Details about your service bookings, preferences, and appointment history.
- Payment Data: Information needed to process payments (handled securely via third-party providers).
- Technical Data: Your IP address, browser type, device data, and pages visited (collected via cookies).
- Communication History: Emails, calls, or messages exchanged with us.
2. Why We Collect Your Information
We process your personal data for the following purposes:
- To confirm and manage your cleaning bookings.
- To provide customer support and respond to your enquiries.
- To securely process payments and manage invoices.
- To send service updates, promotions, or newsletters (only if you opt-in).
- To improve our website and services through usage analytics.
- To comply with legal and regulatory obligations.
3. Legal Basis for Processing
We rely on the following lawful grounds to process your data:
- Contractual necessity: To provide the services you request.
- Legitimate interests: For service improvement, security, or marketing (where appropriate).
- Consent: Where required, such as sending marketing messages.
- Legal obligation: For compliance with tax or business regulations.
4. Sharing Your Data
We do not sell or rent your personal information. However, we may share data with:
- Trusted service providers (e.g., payment processors or web hosting services).
- Legal authorities if required by law or in response to valid requests.
- Business partners in the event of a company merger or sale, under strict data protection terms.
5. International Transfers
Some of our partners or service providers may be located outside the European Economic Area (EEA). In such cases, we ensure that your data is protected by appropriate safeguards in accordance with GDPR.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined above, including legal and business requirements. When no longer needed, your data is securely deleted or anonymized.
7. Your Rights Under GDPR
You have the right to:
- Access the data we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your data in certain cases.
- Object to processing for marketing or other legitimate interests.
- Withdraw consent at any time (where processing is based on consent).
To exercise these rights, contact us using the information in Section 12 below.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and understand website traffic. By using our site, you consent to our use of cookies. For more information, see our [Cookie Policy].
9. Data Security
We implement appropriate technical and organizational measures to protect your data. While we strive to protect your information, no system is 100% secure. Please take steps to safeguard your data when interacting online.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy periodically. The most current version will always be available on our website. We encourage you to check this page regularly for updates.
12. Contact Us
If you have any questions or wish to exercise your data rights, you may contact us at:
Busy Bee Cleaning
📧 info@busybeecleaning.ie
📞 +353 (0)87 494 8675
🌐 www.busybeecleaning.ie
